Ledig tjänst
Om tjänsten
In this position, you will leverage your skills, passion, and customer-focused approach to enhance service delivery and contribute to the company's success.
What We Offer:
- The opportunity to work from modern offices in Riga
- Paid accommodation for the first 4 weeks
- Covered flight expenses
- Opportunities for career growth within the company
- Private medical insurance
- Monthly food vouchers
Your daily responsibilities will include:
- Assisting customers on an e-commerce platform through various channels (phone, email, and chat), based on business needs
- Identifying client issues, handling complaints, providing solutions and alternatives, and guiding customers within the set timeframes
- Following provided guides and protocols during training to ensure a high level of customer satisfaction
- Delivering professional customer support
- Collaborating with colleagues or different teams to resolve more complex cases
Your Qualifications:
- Language Skills: Proficient in Danish (B2 or C1 level) with good English communication skills (B1 level).
- Experience: Prior experience in customer service is a plus but not mandatory.
- Technical Skills: Good computer skills and familiarity with common software.
- Problem-Solving Skills: Strong ability to research and identify accurate solutions.
- Communication Skills: Excellent communication and negotiation skills, with a service-oriented, professional, and detail-focused attitude.
Interested or have questions? Feel free to reach out via email at hampus@recruitas.com.
Our recruitment team is here to help!